Privacy Policy
These policies applies to the visitor and account holder alike.
Information We Collect
We collect information to provide better services to all of our users– from figuring out basic stuff like finding out your IP (Internet Protocol) which guides us about your country/location, to more complex things like knowing your referral URL which helps us to figure out which website sent you to us.
We respect the privacy rights and data protection rights of its users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our websites and applications.
Information We Get From Your Use Of Our Services
We may collect information about the services that you use and how you use them. This information includes:
Log Information
When you use our services or view content, we may automatically collect and store certain information in server logs. This may include:
- Details of how you used our service, such as your search queries
- Internet protocol (IP) address
- Cookies that may uniquely identify your browser or session
Cookies And Anonymous Identifiers
We use various technologies to collect and store information when you visit a website, and this may include sending one or more cookies or anonymous identifiers to your device.
How We Use The Information We Collect
We use the information that we collect for our internal review and tracking. The information is then archived in our server(s). Ultimately to improve user experience.
We use your email address, phone number(s), third party and other information to connect you with our website and app and give easy user experience .
Payment Information
Your confidential financial information including credit card details are not stored in any of our servers.
Your Data Is Safe With Us
None of the information that we collect is sold to any 3rd party organization.
Sharing With Third Parties
We may share your personal information with third-party service providers (including but not limited to Mailchimp https://mailchimp.com/legal/privacy/)to permit such parties to provide services.
For example, we may provide personal information to our service providers for direct emailing of our newsletters
Accessing And Updating Your Personal Information
When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request.
You may access, review, correct, update, change or delete your information at any time.
If you are using the log in to your account, go to Your Account Settings, and make the desired changes.
Refund Policy
Effective Date: March 21, 2025
1. Introduction
At Nail It, we strive to connect clients with reliable service professionals. We understand that occasionally, issues may arise where a customer may not be satisfied and that may necessitate a customer requesting a refund. This Refund Policy outlines the conditions and processes for requesting and issuing refunds.
2. Scope
This policy applies to all transactions facilitated through the Nail It platform between clients ("Clients") and service professionals ("Service Providers").
3. Refund Eligibility
Refunds may be considered under the following circumstances:
Non-Delivery of Service: The Service Provider fails to deliver the agreed-upon service without a valid reason.
Substandard Service: The service provided is significantly below the expected standard or deviates substantially from the agreed-upon terms between the client and the provider.
Service Cancellation by Provider: The Service Provider cancels the service without providing a suitable alternative or adequate notice to the client.
4. Refund Request Process
To request a refund, Clients must:
Submit a Refund Request: Contact Nail It customer support within 72 hours of the scheduled service completion time, providing detailed information about the issue.
Provide Supporting Evidence: Include any relevant documentation, communications, or evidence that supports the refund claim.
5. Refund Evaluation
Upon receiving a refund request:
Investigation: Nail It will review the submitted information and may contact both the Client and the Service Provider for additional details.
Decision: A determination will be made based on the evidence provided and in accordance with this policy.
6. Refund Resolution
If a refund is approved:
Refund Amount: The Client will receive a refund of the service fee paid, minus any applicable platform fees, unless otherwise determined.
Refund Method: Refunds will be processed offline using bank transfer.
Processing Time: Refunds will be initiated within 10 business days of approval.
7. Exceptions
Refunds will not be granted in cases where:
Client Cancellation: The Client cancels the service outside of the allowable cancellation period as per Nail It's cancellation policy.
Satisfaction Issues: The Client is dissatisfied with the service due to personal preferences not related to service quality or agreement terms.
8. Dispute Resolution
If a refund request is denied and the Client disagrees with the decision, they may escalate the issue by contacting Nail It's dispute resolution team at service@nailit.biz
9. Modifications to Policy
Nail It reserves the right to modify this Refund Policy at any time. Changes will be communicated to users via email and updated on our website. Continued use of the platform after such changes constitutes acceptance of the new terms.
10. Contact Information
For questions regarding this Refund Policy, please contact us at:
Nail It
Lower Lyons Estate
P O Box 1078
St. John’s, Antigua
Email: service@nailit.biz
Telephone: 268-764-6426
Cancellation Policy
Effective Date: March 21, 2025
1. Introduction
At Nail It, we aim to facilitate seamless interactions between clients ("Clients") and service providers ("Providers"). This Cancellation Policy outlines the terms and conditions under which appointments may be canceled by either party, ensuring clarity and fairness in our community.
2. Client Cancellation Policy
Cancellation Notice: Clients may cancel appointments without penalty by providing at least 24 hours' notice prior to the scheduled service time.
Late Cancellations: Cancellations made within 24 hours of the scheduled service time may incur a cancellation fee of 25 percent of the service booked, unless otherwise agreed upon with the Provider.
No-Shows: Failure to attend a scheduled appointment without prior notice will be considered a no-show, and the full service fee may be charged.
3. Provider Cancellation Policy
Cancellation Notice: Providers are required to give at least 24 hours' notice if they need to cancel or reschedule an appointment.
Late Cancellations: If a Provider cancels within 24 hours of the scheduled service time, they may be subject to a penalty, including potential removal from the platform for repeated offenses.
No-Shows: Providers who fail to attend a scheduled appointment without prior notice will be subject to review and possible suspension or termination from the platform.
4. Emergency Cancellations
Both Clients and Providers may cancel appointments without penalty in cases of emergencies or unforeseen circumstances. Timely communication is encouraged to inform the other party as soon as possible.
5. Refunds and Credits
Clients: Eligible refunds or credits for canceled appointments will be processed in accordance with our Refund Policy.
Providers: Providers will not receive payment for services not rendered due to cancellations.
6. Communication of Policy
This Cancellation Policy is accessible on the Nail It platform and will be communicated to all users during the booking process. Clients and Providers are encouraged to review this policy regularly to stay informed of any updates.
7. Modifications to Policy
Nail It reserves the right to modify this Cancellation Policy at any time. Changes will be communicated to users via email and updated on our website. Continued use of the platform after such changes constitutes acceptance of the new terms.
8. Contact Information
For questions regarding this Cancellation Policy, please contact us at:
Nail It
Lower Lyons Estate
P O Box 1078
St. John’s, Antigua
Email Address: service@nailit.biz
Telephone: 268-764-6426
Code of Conduct
Effective Date: March 26, 2025
1. Introduction
Nail It is committed to creating a professional and respectful community that connects clients ("Clients") and service providers ("Providers") across the Caribbean. This Code of Conduct outlines the standards of behavior expected from all users to maintain a safe and ethical platform.
2. Professionalism and Respect
Mutual Respect: All interactions between Clients and Providers should be conducted with courtesy and professionalism. Discrimination, harassment, or any form of disrespectful behavior will not be tolerated.
Accurate Representation: Users must provide truthful information regarding their skills, qualifications, services, and requirements. Misrepresentation undermines trust and is strictly prohibited.
3. Compliance with Laws and Regulations
Legal Adherence: Users are required to comply with all applicable local and international laws, regulations, and standards relevant to their services and engagements on the platform.
Ethical Standards: Engaging in fraudulent activities, bribery, or corruption is strictly forbidden. Users must conduct their business with integrity and honesty.
4. Confidentiality and Privacy
Data Protection: Users must respect the privacy of others and handle personal information responsibly. Sharing client information with third parties or initiating unsolicited contact outside of platform policies is prohibited. Please refer to our Privacy Policy for more information.
Communication Guidelines: All communications should be conducted through Nail It's designated channels. Unsolicited communications outside of necessary service arrangements are not permitted.
5. Service Standards
Quality Assurance: Providers are expected to deliver services at or above industry standards, ensuring client satisfaction and maintaining the platform's reputation. Failure to do so may result in a user being removed from the platform.
Timeliness: Adherence to agreed-upon schedules is crucial. Providers should notify Clients promptly of any delays or changes.
6. Fair Business Practices
Transparent Pricing: Providers must clearly communicate service prices without hidden fees. Any changes to pricing should be agreed upon before service commencements.
Honest Feedback: Users should provide fair and constructive feedback. Manipulating reviews or ratings is unacceptable.
7. Safety and Security
Safe Interactions: Users should prioritize safety during in-person engagements. Reporting any suspicious or unsafe behavior to Nail It is encouraged.
Platform Integrity: Attempts to gain unauthorized access to Nail It's services, data, accounts, systems, or networks by any means are strictly prohibited.
8. Enforcement and Reporting
Policy Violations: Violations of this Code may result in actions ranging from warnings to suspension or termination of platform access, depending on the severity of the violation.
Reporting Mechanism: Users are encouraged to report any breaches of this Code through Nail It's official reporting channels for appropriate investigation and action.
9. Amendments
Nail It reserves the right to modify this Code of Conduct at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.
10. Contact Information
For questions or concerns regarding this Code of Conduct, please contact:
Nail It
Lower Lyons Estate
P.O Box 1078
St. John’s, Antigua
Email: service@nailit.biz
Telephone:268-764-6426